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Warranty & Return Policy

Warranty Policy   

7-Day Return Policy

Our Customers being our first and foremost priority, ShopOn Pakistan’s “ 7 Days Return Policy “ offers its valued customers protection from all sort malfunctioning / defects associated with mishandled products purchased from shopon.com.pk.

 

“ 7 Days Return “ would be functional once the package is delivered to customer’s door. Any kind of uncertainty should be reported within the first 24HRS of arrival. Claim’s / tickets raised after first 24HRS would not be entertained. Incase any uncertainty is spotted, It is the duty of the customer to dispatch the faulty product to our head office based in Lahore at their earliest. Product’s that fail to arrive our facility within 7 days, once claim is logged hence would not be entertained.

 

Products subject to alteration or modification as a result of abuse or customer re-work would not be entertained. Hence ShopOn Pakistan holds the right to reject or disapprove such claims.

 

1-Year ShopOn Warranty

This comprehensive 1-year repair warranty tends to cover all sorts of “ Software “ or “ Hardware ” malfunctioning associated with eligible products purchased from shopon.com.pk within the first year of purchase.

 

We in no way replace the product or faulty components in case of any malfunctioning. In such scenario incurring cost subject to installation / replacement of new parts / components would be shared with the customer before execution and would be bared by the customer. Labor costs associated such repairs would be free and would be covered by ShopOn Pakistan.

 

Products subject to alteration or modification as a result of abuse or customer re-work would not be entertained. Hence ShopOn Pakistan holds the right to reject or disapprove such claims.

 

 

How to make a warranty claim?

ShopOn Pakistan offers hassle free 1 pager warranty claim form, which can be found here or alternately you can contact us at service@shopon.com.pk. Please insure you send us your correct details along with an active contact # to avoid any delays. Once your claim is logged our customer representative would assist you with your claim.